FAQ

Please read through this section, as well as our Terms and conditions page, before contacting us.
If any question you have is not answered below, feel free to contact us and one of our volunteers will get back to you.

The production of items from receipt of full payment is 12 days due to COVID-19, not including bank holidays or weekends, plus the delivery time chosen at checkout.

What size are your products?

Bi Pride UK is committed to providing accurate and detailed sizing information, to find the sizing of each product use the ‘Sizing’ Link on the product page or find all the products sizing charts listed here. If in doubt please email shop@biprideuk.org

Do you carry product name in size?

Where possible, Bi Pride UK uses carriers that provide products from size XS to 5XL. Please check on the specific product page to find which sizes your desired item is carried in, alternatively check our extensive Sizing & Materials page.

Do you accept returns or exchanges?

Each product is printed to order, so unless there is a fault with the item we don’t accept returns or exchanges.

What do I do if the product is faulty?

Whilst rare, it does occasionally happen. Simply email us at shop@biprideuk.org with your order number, a photo and description of the fault and one of our volunteers will arrange a replacement or refund. However, we cannot exchange items for a different size or colour- as we make each item to order we do not have stock. Please check sizing guides carefully- if in doubt drop us an email and we’d be happy to take you through our sizing.

How much does delivery cost?
Delivery costs depend on the items you order. Weight, size and choice of delivery method are taken into account.

At checkout, you have the choice of:

Royal Mail 48h
Royal Mail 48h Recorded
Royal Mail 24h
Royal Mail 24h Recorded
DPD Courier

How long will my order take to arrive?
All of our orders are made bespoke and printed as you order, therefore please allow up to 15 working days for your items to arrive. If you haven’t received your item after 15 days drop us an email: shop@biprideuk.org and we’ll chase this up for you.

The production of items from receipt of full payment is 12 days due to COVID-19, not including bank holidays or weekends, plus the delivery time chosen at checkout.

As an estimate these are how long delivery should take:

Royal Mail 48h – 2-5 Days
Royal Mail 48h Recorded – 2-5 Days
Royal Mail 24h – 1-3 Days
Royal Mail 24h Recorded – 1-3 Days
DPD Courier – 1 Day

Do you ship to my country?
Currently we only ship to the UK.

Can I exchange/refund my item?
If the item is faulty please email us at shop@biprideuk.org with your order number and a picture of the fault. We will endeavor to sort this out for you ASAP. However, we cannot exchange items for a different size or colour- as we make each item to order we do not have stock! Please check sizing guides carefully- if in doubt drop us an email and we’d be happy to take you through our sizing.

I can’t see the item I wanted in stock?

Our items do vary in collection and style from time to time, don’t hesitate to email us shop@biprideuk.org with any queries.

All orders are shipped in 100% plastic-free packaging. The packaging used for an order varies depending on the products being shipped, but the information below will give an idea of the packaging you can expect an order to ship in. 

Paper mailing bags

Most orders up to a certain size will ship in either a small, medium or large paper mailers.Clothing items such as t-shirts and hoodies are folded neatly into these bags; to save on packing materials and reduce waste we do not pack items into individual bags before they are shipped in these mailers. Our paper postal mailing bags are manufactured from responsible, sustainable sources to comply with FSC certi­fica­tion. The paper is both compostable and degradable, and paper mailers can be easily recycled, making this an extremely eco-friendly option. The weather-proof parcel protects its contents during transit.

Boxes

Cardboard boxes are used for orders too bulky for our large paper mailers. They work in just the same way though; clothing items are folded neatly into them, and any products requiring special packaging (such as mugs) which are shipping with clothing items are packed in their own packaging first before shipping in a box.

We endeaviour to source products that are as sustainable, ethical and carbon neutral as possible, whilst also keeping costs low for our shop customers. In order to be as streamlined as possible and to not hold stock in our respective homes, we use a drop shipping service – Inkthreadable. For information about Inkthreadable’s Ethical policies, click here

For sustainability accreditations please see the icons on the individual product pages, clicking on these will take to you directly to the external supplier product pages. Our products are supplied by Continental Clothing, AWDis, Beechfield and Westford Mill.

 

Contact

We are here to answer any questions you have related to the Shop.
Bi Pride UK is an entirely volunteer run charity, please be mindful of this when you are awaiting your reply.

Message Us